Open to new conversations

Hi I am Shugi

I bridge Business and Technology to make systems, processes and operations work better.

Business Systems & Digital Transformation LeaderChristchurch, New Zealand

I work across enterprise systems, operations and digital transformation, turning complex business problems into practical technology solutions.

Explore my work Download CV LinkedIn Email

years: 20+; in enterprise systems
group businesses: 4; Westland, ODL, Canary, Pure Nutrition
technology partners: 6+; managed day to day
ERP & WMS go-lives: 2; July 2024 and Canary

About me

Technical roots, operational instincts.

Where I started
I began in 2006 as a Microsoft Dynamics AX consultant in India, working on an ERP implementation for an FMCG business — data migration, module integration, security, user training, go-live support and year-end.
It was hands-on technical work, and it taught me early that an ERP isn’t software sitting on the side of a business. It is how the business runs.
How my responsibilities grew
Freelance consulting in Canada took me across food, automotive and healthcare clients, working directly with the people who used the systems — from requirements and design through to UAT, emergency fixes and data correction.
At Zylog I led Dynamics AX 2012 delivery for an Oil & Gas solution: clarifying requirements, running gap analysis and estimation, reviewing designs and mentoring the team.
What I do today
I joined Westland in April 2016 as AX Technical Analyst and have led the Business Applications team since January 2021. I led the team through the replacement of Dynamics AX with Oracle E-Business Suite and Scale WMS, which went live in July 2024 ahead of plan.
Today I’m the Digital subject-matter expert for ERP and WMS processes across Yili Oceania group businesses — Westland, ODL, Canary and Pure Nutrition — and a key business and Digital lead on the MultiPick WMS replacement.
What motivates me
The work I find most satisfying is when a recurring problem stops recurring. I would rather find the cause, change the design or the process, and make sure it holds, than fix the same thing every week.

My strength is combining technical understanding with business and operational knowledge. I can follow a stock movement from the warehouse floor into the ledger, explain what went wrong in plain language, and then work out what needs to change in the system, the process or both.

Who I work with

Business users
Operations
Supply chain
Finance
Quality
Digital & IT teams
Vendors
Developers
Implementation partners

Where I’m comfortable

Business conversations
Requirements
System & process analysis
Solution design
SQL & data investigation
Testing
Integrations
Implementation
Operational support
Problem management
Continuous improvement

My journey

From building systems to leading how they change the business.

Twenty years of enterprise systems — starting hands-on in ERP development, growing into application leadership, and now leading ERP and WMS change across a group of businesses.

Technical foundations
Business applications leadership
Enterprise transformation

2006 – 2009
Technical Consultant / Support Analyst
RightFields / G.M. Pens International · India
Where it started: a Microsoft Dynamics AX implementation in an FMCG business.
- Data migration, module integration, security and user training
- Go-live support and year-end activities
- Integrations and automation for sales orders, online payments and finance processes
2009 – 2012
Freelance Technical Consultant
Ax Source Infotech / Dyn Technologies / Medisys · Canada
Dynamics AX across food, automotive and healthcare — working directly with clients.
- Customisation, production support and root-cause fixes
- Requirements, solution design, UAT support and emergency fixes
- Data correction, security and environment management
2013 – Oct 2014
Senior Technical Consultant / Technical Lead
Zylog Systems Limited
Leading delivery, not just doing it.
- Led Dynamics AX 2012 delivery for an Oil & Gas vertical solution
- Requirements clarification, gap analysis, estimation and AIF integration
- Allocated work, reviewed code and designs, mentored the team
- Supported an AX 2009 to AX 2012 upgrade
November 2014
[Confirm role title]
NZ Light Leathers
[Add a one-line summary of this role]
- [Add 2–3 key contributions]
April 2016
AX Technical Analyst
Westland Milk Products
Joined Westland, supporting Microsoft Dynamics AX across the business.
- [Add 2–3 key contributions from 2016–2020]
January 2021
Business Application Team Leader
Westland Milk Products · Yili Oceania
Leading the business applications team across ERP, WMS, CRM and integrations.
- Triage and assign work, coach the team and run knowledge-transfer sessions
- Strengthened knowledge, incident and problem management
- Deputise for the Digital manager with vendors and in project meetings
July 2024
Dynamics AX → Oracle EBS + Scale WMS
Westland Milk Products
The core ERP and warehouse platforms replaced — live ahead of plan.
- Led the business applications team through the replacement
- Raised risks early and suggested improvements throughout
- Wrote the 3PL-to-Westland stock transfer design
December 2024
3PL integration
Westland Milk Products
Connecting an external logistics partner to Scale WMS.
- Tested and troubleshot the 3PL interface
- Found and fixed field-mapping errors before go-live
November 2025
Canary (YOBD) ERP & WMS rollout
Yili Oceania
Bringing another group business onto ERP and WMS — safely.
- Key Digital contributor; set up the team space and shared the solution blueprint
- Caught a critical pre-go-live risk and led regression testing
- Found and proposed fixes for CRM and S&OP interface design issues
2026
Group-wide ERP & WMS leadership
Westland · ODL · Canary · Pure Nutrition
Transformation and problem solving across the group.
- Key business and Digital lead on the MultiPick WMS replacement
- Led cross-company problem solving on product traceability
- Helping lead the process and system analysis for moving butter production to Canary

Impact

Making Technology Work for the Business

Technology only matters when it changes how the business runs. This is the difference I aim to make, and the evidence behind it.

Enterprise Transformation
Supporting ERP and WMS transformation across core business operations.
EvidenceDynamics AX to Oracle EBS and Scale WMS, live July 2024 ahead of plan; the Canary rollout; the MultiPick replacement.
Operational Reliability
Solving recurring system and integration problems rather than relying on repeated manual fixes.
EvidenceTwice-weekly staging monitoring, phantom-inventory root cause, and vendor escalation for lasting fixes.
End-to-End Delivery
Experience spanning requirements, analysis, solution design, development coordination, testing, UAT, deployment and operational support.
EvidenceFrom a 3PL transfer design document to interface testing, regression scripts and post-go-live fixes.
Continuous Improvement
Identifying process and system gaps and turning them into practical improvements.
EvidenceAutomation opportunities in the ODL intercompany process; Power BI visibility to replace spreadsheet tracking.
Cross-Functional Delivery
Working across Operations, Supply Chain, Warehousing, Finance, Digital teams, vendors and implementation partners.
EvidenceDigital subject-matter expert across Westland, ODL, Canary and Pure Nutrition.
Quality by Design
Challenging requirements, integrations and solution designs early to reduce downstream operational issues.
EvidenceCaught Canary files pointing at Westland production before go-live; challenged a WMS vendor plan on UAT and interface scope.

What I do

Capabilities grouped by the outcomes they serve.

Not a list of every tool I’ve touched — six areas of work I bring to every system change.

Enterprise Systems
The platforms that run the business day to day.
- Oracle E-Business Suite
- Microsoft Dynamics AX / Axapta
- Scale WMS
- MultiPick WMS
- CRM
- Enterprise applications
Business Analysis & Solution Design
Understanding the problem before choosing the fix.
- Requirements analysis
- Process mapping
- Gap analysis
- Solution validation
- Functional design
- Stakeholder workshops
Systems Integration
Making sure data arrives where it should, correctly.
- ERP/WMS integrations
- Enterprise interfaces
- 3PL integration
- Integration testing
- Data mapping
- Interface troubleshooting
Data & Technical Analysis
Following the data to the real cause.
- SQL
- Oracle SQL
- Data investigation
- Root cause analysis
- Reporting & Power BI
- Production support analysis
Quality & Delivery
Finding problems before users do.
- End-to-end testing
- System integration testing
- Regression testing
- UAT coordination
- Defect management
- Deployment readiness
- Change validation
Leadership & Improvement
Bringing people, partners and fixes together.
- Team leadership
- Coaching & knowledge transfer
- Stakeholder management
- Vendor management
- Problem management
- Continuous improvement
- Cross-functional delivery

Systems & platforms

The enterprise landscape I work across, from current platforms to my development roots.

ERP: Oracle E-Business Suite · Microsoft Dynamics AX 2012 / 2009 / 4.0 / 3.0
Warehouse & logistics: Scale WMS · MultiPick WMS · 3PL integrations
Connected platforms: CRM · LIMS · MES · TPM · ProDoc · S&OP
Data & reporting: SQL / Oracle SQL · SQL Server · Power BI · SSRS
Microsoft & delivery tools: Power Platform · Power Apps · Power Automate · Microsoft Lists · SharePoint · Azure DevOps · ManageEngine
Earlier development: X++ · MorphX · AIF

Transformation stories

Transformation Stories

Real programmes and real problems — what the business needed, what I did, and what changed as a result.

Systems don’t work alone.

ERP sits at the centre of a web of warehouse, quality, manufacturing, documentation and logistics systems. Most of the problems I solve live in the connections between them — and in the business processes they support.

Planning
Production
Inventory
Warehousing
Transport
Sales
Customers
Finance

ERP & WMS transformation
Replacing the ERP and warehouse backbone
2023 – 2024
Microsoft Dynamics AX replaced by Oracle E-Business Suite and Scale WMS — live in July 2024, ahead of plan.
Systems: Microsoft Dynamics AX · Oracle E-Business Suite · Scale WMS · 3PL interface
View story: Replacing the ERP and warehouse backbone
ERP & WMS transformation · 2023 – 2024
Replacing the ERP and warehouse backbone
Business context
Westland ran its core operations on Microsoft Dynamics AX. The business replaced it with Oracle E-Business Suite for ERP and Scale for warehouse management, with a cut-over window from late June to early July 2024.
Challenge
Swap the systems behind finance, supply chain, manufacturing and warehousing without disrupting a working dairy operation — including stock transfers with an external logistics partner.
My role
Led the business applications team through the programme, working closely with the IS project manager. [Confirm your specific responsibilities: requirements, design, testing, data migration, cut-over, post-go-live support]
What I did
Raised risks early and suggested improvements throughout the programme.
Wrote the design document for 3PL-to-Westland stock transfers (October 2023).
In the follow-on phase, tested and troubleshot the 3PL interface with Scale WMS, working with the 3PL partner and the ERP implementation partner to find and fix field-mapping errors before it went live (December 2024).
Systems involved
Microsoft Dynamics AX
Oracle E-Business Suite
Scale WMS
3PL interface
Outcome & business impact
Oracle EBS and Scale WMS went live in July 2024, ahead of plan.
3PL interface mapping errors found and fixed before go-live, not after.
Group ERP & WMS rollout
Bringing Canary on board — without breaking Westland
2025 – 2026
A group business rolled onto ERP and WMS, with a critical production risk caught before go-live.
Systems: Oracle E-Business Suite · WMS · CRM · S&OP
View story: Bringing Canary on board — without breaking Westland
Group ERP & WMS rollout · 2025 – 2026
Bringing Canary on board — without breaking Westland
Business context
Canary (YOBD), part of the Yili Oceania group, went through an ERP and WMS rollout that touched systems Westland depends on every day.
Challenge
Deliver the rollout without disrupting Westland’s live operations, and make sure the interfaces still worked properly once Canary was running.
My role
Key Digital contributor on the rollout. [Confirm: Digital lead, or one of several leads]
What I did
Set up the project team space and shared the solution blueprint.
Before go-live, found a critical risk: Canary files were pointing to the Westland production system.
Recommended full regression testing to my manager, then led the team in writing regression test scripts and running the testing.
After the rollout, found operating-unit design issues affecting the CRM and S&OP interfaces, and proposed fixes for both.
Named by my manager to help lead the process and system analysis for moving butter production to Canary.
Systems involved
Oracle E-Business Suite
WMS
CRM
S&OP
Outcome & business impact
The Canary rollout went ahead without disrupting Westland operations.
Interface design issues surfaced early, each with a proposed fix.
WMS transformation
Getting the warehouse ready for MultiPick
2026
Leading the business side of a WMS replacement — finding the gaps in design, not on the warehouse floor.
Systems: MultiPick WMS · Oracle E-Business Suite · ProDoc · 3PL integration
View story: Getting the warehouse ready for MultiPick
WMS transformation · 2026
Getting the warehouse ready for MultiPick
Business context
The business is replacing its warehouse management system with MultiPick, working with the ERP implementation partner and the MultiPick vendor.
Challenge
A WMS touches almost everything — sales orders, inventory, purchasing, quality and export documentation. Gaps missed in design turn into operational problems after go-live.
My role
Key business and Digital lead, and the main link between the business, the ERP implementation partner and the MultiPick vendor to get the business ready for the rollout.
What I did
Ran gap analysis across Sales, Inventory, Purchasing, Warehouse, Quality and Documentation.
Ran design workshops on sales orders, OMAR, 3PL and ProDoc.
Flagged early risks in Oracle-to-warehouse mapping, multi-warehouse PO receiving and the ProDoc integration.
Challenged the vendor’s development plan to clarify what UAT covered and whether interfaces were in scope.
Systems involved
MultiPick WMS
Oracle E-Business Suite
ProDoc
3PL integration
Outcome & business impact
Process, integration and control gaps identified during design rather than after go-live.
Test coverage protected by getting UAT and interface scope clarified up front.
[Add go-live date and outcome once delivered]
CRM transformation
Testing CRM end to end before users did
[Confirm date]
End-to-end testing from CRM through to Oracle EBS caught critical defects before business UAT.
Systems: CRM · Oracle E-Business Suite · Integration
View story: Testing CRM end to end before users did
CRM transformation · [Confirm date]
Testing CRM end to end before users did
Business context
As part of a CRM transformation, data needed to flow correctly from the CRM platform through the integration into Oracle EBS.
Challenge
Defects found in business UAT cost time and confidence. The end-to-end flow had to be right before business users started testing.
My role
Tested the solution end to end, from CRM through to Oracle EBS.
What I did
Performed end-to-end testing from CRM through the integration into Oracle EBS.
Validated the data mapping between the two systems.
Identified critical defects and data-mapping gaps and raised them before UAT.
Later, found operating-unit design issues affecting the CRM interface after the Canary rollout, and proposed a fix.
Systems involved
CRM
Oracle E-Business Suite
Integration
Outcome & business impact
Critical defects and data-mapping gaps caught before business-user UAT.
[Add outcome, e.g. go-live date or UAT result]
Supply chain controls & traceability
One product, several days, four systems
2026
Leading cross-company problem solving on traceability, and closing control gaps between production, quality and the warehouse.
Systems: Scale WMS · Oracle E-Business Suite · ProDoc · Power BI
View story: One product, several days, four systems
Supply chain controls & traceability · 2026
One product, several days, four systems
Business context
A new export product made across multiple days raised a traceability question that spanned ODL, Scale, Oracle and ProDoc — and several teams who each owned part of the answer.
Challenge
Bring Quality, ODL, Warehouse and Documentation to a decision without compromising traceability, audit, data integrity or revenue recognition.
My role
Led the cross-company problem solving as the Digital subject-matter expert.
What I did
Mapped the traceability, audit, data and revenue-recognition risks across ODL, Scale, Oracle and ProDoc.
Set out five options for Quality, ODL, Warehouse and Documentation to decide between.
Closed a related quality-control gap: stock made by ODL was being received as available before quality release. Defined new receiving rules with Quality, Supply Chain and Operations.
Designed corrected net and gross weight logic for export documents in ProDoc, and tested it in UAT before it went to production.
Identified automation opportunities in the ODL-to-Westland intercompany process, and proposed Power BI reporting to replace spreadsheet tracking.
Systems involved
Scale WMS
Oracle E-Business Suite
ProDoc
Power BI
Outcome & business impact
Teams across two companies given clear, risk-assessed options instead of an open-ended problem.
Quality-release gap closed with new receiving rules.
Corrected export-document weights tested in UAT before reaching production.
Automation opportunities identified that could save significant manual effort each month.
Problem management & operational reliability
From firefighting to root cause
2024 – 2026
Turning recurring incidents into permanent fixes — and changing how the team works.
Systems: Scale WMS · Oracle E-Business Suite · Interfaces · Power BI · ManageEngine
View story: From firefighting to root cause
Problem management & operational reliability · 2024 – 2026
From firefighting to root cause
Business context
With Oracle EBS, Scale WMS and their interfaces running core operations, recurring problems were showing up as tickets that were fixed, closed — and raised again.
Challenge
Move from closing tickets to removing causes, while protecting month-end close and day-to-day warehouse operations.
My role
Led investigations, vendor escalations and improvements to the team’s incident and problem management practice.
What I did
Led the investigation of a major Scale incident where a vendor fix created duplicate transfer receipts across three warehouses. Challenged the vendor’s testing and drove a deeper root-cause analysis, data correction and business communication.
Escalated a pattern of recurring Scale defects to the WMS vendor and pressed for a lasting fix, including fast-tracking a production fix for urgent report failures.
Started twice-weekly proactive monitoring of inventory stuck in staging, fixing issues before users were affected.
Traced repeated interface failures back to phantom inventory records, and proposed automating how they are detected and corrected.
Investigated COGS and DCOGS discrepancies with Finance and the ERP implementation partner, and found that sales reporting used the planned ship date instead of the actual one.
Analysed recurring PO receipt mismatches between Scale and Oracle, and proposed Power BI visibility to reduce support demand.
Improved knowledge, incident and problem management in ManageEngine.
Systems involved
Scale WMS
Oracle E-Business Suite
Interfaces
Power BI
ManageEngine
Outcome & business impact
Fewer recurring staging tickets through proactive monitoring.
Month-end close protected by finding the cause of COGS and DCOGS discrepancies.
Team practice shifted from closing tickets to fixing root causes.
[Add measured outcome, e.g. ticket reduction or automation go-live]

How I work

Five habits, one loop.

The approach I bring to every request, project and incident — and the reason the same problems don’t keep coming back.

Step 1
Understand
Understand the business problem, not just the system request.
In practice: Traced repeated interface failures back to phantom inventory records.
Step 2
Connect
Connect processes, people, data and technology.
In practice: Brought Quality, ODL, Warehouse and Documentation to one decision.
Step 3
Challenge
Question assumptions and identify gaps before they become production problems.
In practice: Questioned a WMS vendor plan until UAT and interface scope were clear.
Step 4
Deliver
Turn requirements into practical, reliable solutions.
In practice: Wrote and ran regression scripts so the Canary rollout didn’t disrupt Westland.
Step 5
Improve
Learn from incidents and operational feedback and continually improve the solution.
In practice: Turned recurring staging tickets into twice-weekly proactive monitoring.

Experience

Career history

The résumé view — every role, with what I contributed and the systems involved.

Download Full CV

Jan 2021 – Present
Christchurch, New Zealand
Business Application Team Leader
Westland Milk Products · Yili Oceania
Lead the business applications team supporting Oracle EBS, Scale and MultiPick WMS, CRM, integrations and reporting across Finance, Supply Chain, Manufacturing, Warehousing, Procurement and Sales. Digital subject-matter expert for ERP and WMS processes across Yili Oceania group businesses.
Key contributions
- Led the business applications team through the replacement of Microsoft Dynamics AX with Oracle EBS and Scale WMS, which went live in July 2024 ahead of plan.
- Found a critical pre-go-live risk on the Canary ERP and WMS rollout, then led the regression testing — including writing the test scripts — that protected Westland operations.
- Key business and Digital lead on the MultiPick WMS replacement: gap analysis, design workshops and early risk identification.
- Led cross-company problem solving on product traceability, giving Quality, ODL, Warehouse and Documentation clear options to decide between.
- Manage day-to-day relationships with technology partners (WMS vendor, ERP implementation partner, MultiPick vendor, 3PL partner, hosting partner and MES partner), challenging fixes and plans to protect solution quality and test coverage.
- Lead the applications support team: triage and assign tickets, coach team members, run knowledge-transfer sessions and deputise for the Digital manager. [Add team size and roles]
Key systems
- Oracle EBS
- Scale WMS
- MultiPick WMS
- CRM
- ProDoc
- LIMS
- MES
- TPM
- S&OP
- 3PL interfaces
- Power BI
- ManageEngine
Apr 2016 – Jan 2021
Christchurch, New Zealand
AX Technical Analyst
Westland Milk Products
Supported Microsoft Dynamics AX as Westland’s ERP platform.
Key contributions
- [Add 2–4 key contributions from this role]
Key systems
- Microsoft Dynamics AX
- SQL Server
- [Confirm other systems]
Nov 2014 – [Confirm end date]
[Confirm location]
[Confirm role title]
NZ Light Leathers
[Add a short description of this role]
Key contributions
- [Add 2–4 key contributions]
Key systems
- [Confirm systems]
2013 – Oct 2014
[Confirm location]
Senior Technical Consultant / Technical Lead
Zylog Systems Limited
Led Microsoft Dynamics AX 2012 delivery for an Oil & Gas vertical solution.
Key contributions
- Requirements clarification, gap analysis, estimation, solution development and AIF integration with an offline Windows application.
- Allocated work, reviewed code and designs, mentored team members and reported delivery status.
- Supported an AX 2009 to AX 2012 upgrade, resolved post-upgrade issues and rebuilt reports using SSRS.
Key systems
- Dynamics AX 2012
- Dynamics AX 2009
- AIF
- X++
- SSRS
2009 – 2012
Canada
Freelance Technical Consultant
Ax Source Infotech / Dyn Technologies / Medisys
Microsoft Dynamics AX customisation, production support and root-cause fixes across food, automotive and healthcare environments.
Key contributions
- Worked directly with clients on requirements, solution design, development and UAT support.
- Handled emergency fixes, data correction, security and environment management.
Key systems
- Microsoft Dynamics AX
- X++
- MorphX
2006 – 2009
India
Technical Consultant / Support Analyst
RightFields / G.M. Pens International
Dynamics AX implementation in an FMCG environment.
Key contributions
- Contributed to implementation, data migration, module integration, security, user training, go-live support and year-end activities.
- Developed integrations and automation for sales orders, online payments, finance processes and operational data uploads.
Key systems
- Microsoft Dynamics AX
- X++

Education

Bachelor of Engineering
Computer Science and Engineering

Certifications

Microsoft Dynamics AX 2012 — Development and Introduction
Microsoft
Microsoft Dynamics AX 4.0 — Development and Introduction
Microsoft

Contact

Let’s build something useful.

I’m always interested in conversations about business systems, transformation, enterprise technology and solving complex operational problems.

Shuganya Sekhar

Business Applications & Digital Transformation Leader

Christchurch, New Zealand · hello@shugi.nz · 020 4051 4513 · linkedin.com/in/shuganya · shugi.nz

I turn complex operational problems into practical, controlled and sustainable digital solutions — combining deep ERP technical experience with business analysis, application leadership, process improvement and transformation delivery.

Core capabilities

Enterprise Systems: Oracle E-Business Suite, Microsoft Dynamics AX / Axapta, Scale WMS, MultiPick WMS, CRM, Enterprise applications
Business Analysis & Solution Design: Requirements analysis, Process mapping, Gap analysis, Solution validation, Functional design, Stakeholder workshops
Systems Integration: ERP/WMS integrations, Enterprise interfaces, 3PL integration, Integration testing, Data mapping, Interface troubleshooting
Data & Technical Analysis: SQL, Oracle SQL, Data investigation, Root cause analysis, Reporting & Power BI, Production support analysis
Quality & Delivery: End-to-end testing, System integration testing, Regression testing, UAT coordination, Defect management, Deployment readiness, Change validation
Leadership & Improvement: Team leadership, Coaching & knowledge transfer, Stakeholder management, Vendor management, Problem management, Continuous improvement, Cross-functional delivery

Selected transformation work

Replacing the ERP and warehouse backbone (2023 – 2024) — Microsoft Dynamics AX replaced by Oracle E-Business Suite and Scale WMS — live in July 2024, ahead of plan.
Bringing Canary on board — without breaking Westland (2025 – 2026) — A group business rolled onto ERP and WMS, with a critical production risk caught before go-live.
Getting the warehouse ready for MultiPick (2026) — Leading the business side of a WMS replacement — finding the gaps in design, not on the warehouse floor.
Testing CRM end to end before users did — End-to-end testing from CRM through to Oracle EBS caught critical defects before business UAT.
One product, several days, four systems (2026) — Leading cross-company problem solving on traceability, and closing control gaps between production, quality and the warehouse.
From firefighting to root cause (2024 – 2026) — Turning recurring incidents into permanent fixes — and changing how the team works.

Professional experience

Business Application Team Leader · Westland Milk Products · Yili Oceania

Jan 2021 – Present · Christchurch, New Zealand

Lead the business applications team supporting Oracle EBS, Scale and MultiPick WMS, CRM, integrations and reporting across Finance, Supply Chain, Manufacturing, Warehousing, Procurement and Sales. Digital subject-matter expert for ERP and WMS processes across Yili Oceania group businesses.

Led the business applications team through the replacement of Microsoft Dynamics AX with Oracle EBS and Scale WMS, which went live in July 2024 ahead of plan.
Found a critical pre-go-live risk on the Canary ERP and WMS rollout, then led the regression testing — including writing the test scripts — that protected Westland operations.
Key business and Digital lead on the MultiPick WMS replacement: gap analysis, design workshops and early risk identification.
Led cross-company problem solving on product traceability, giving Quality, ODL, Warehouse and Documentation clear options to decide between.
Manage day-to-day relationships with technology partners (WMS vendor, ERP implementation partner, MultiPick vendor, 3PL partner, hosting partner and MES partner), challenging fixes and plans to protect solution quality and test coverage.
Lead the applications support team: triage and assign tickets, coach team members, run knowledge-transfer sessions and deputise for the Digital manager.

Systems: Oracle EBS, Scale WMS, MultiPick WMS, CRM, ProDoc, LIMS, MES, TPM, S&OP, 3PL interfaces, Power BI, ManageEngine

AX Technical Analyst · Westland Milk Products

Apr 2016 – Jan 2021 · Christchurch, New Zealand

Supported Microsoft Dynamics AX as Westland’s ERP platform.

Systems: Microsoft Dynamics AX, SQL Server

NZ Light Leathers

Nov 2014

Senior Technical Consultant / Technical Lead · Zylog Systems Limited

2013 – Oct 2014

Led Microsoft Dynamics AX 2012 delivery for an Oil & Gas vertical solution.

Requirements clarification, gap analysis, estimation, solution development and AIF integration with an offline Windows application.
Allocated work, reviewed code and designs, mentored team members and reported delivery status.
Supported an AX 2009 to AX 2012 upgrade, resolved post-upgrade issues and rebuilt reports using SSRS.

Systems: Dynamics AX 2012, Dynamics AX 2009, AIF, X++, SSRS

Freelance Technical Consultant · Ax Source Infotech / Dyn Technologies / Medisys

2009 – 2012 · Canada

Microsoft Dynamics AX customisation, production support and root-cause fixes across food, automotive and healthcare environments.

Worked directly with clients on requirements, solution design, development and UAT support.
Handled emergency fixes, data correction, security and environment management.

Systems: Microsoft Dynamics AX, X++, MorphX

Technical Consultant / Support Analyst · RightFields / G.M. Pens International

2006 – 2009 · India

Dynamics AX implementation in an FMCG environment.

Contributed to implementation, data migration, module integration, security, user training, go-live support and year-end activities.
Developed integrations and automation for sales orders, online payments, finance processes and operational data uploads.

Systems: Microsoft Dynamics AX, X++

Systems & platforms

ERP: Oracle E-Business Suite, Microsoft Dynamics AX 2012 / 2009 / 4.0 / 3.0
Warehouse & logistics: Scale WMS, MultiPick WMS, 3PL integrations
Connected platforms: CRM, LIMS, MES, TPM, ProDoc, S&OP
Data & reporting: SQL / Oracle SQL, SQL Server, Power BI, SSRS
Microsoft & delivery tools: Power Platform, Power Apps, Power Automate, Microsoft Lists, SharePoint, Azure DevOps, ManageEngine
Earlier development: X++, MorphX, AIF

Education & certifications

Bachelor of Engineering, Computer Science and Engineering
Microsoft Dynamics AX 2012 — Development and Introduction (Microsoft)
Microsoft Dynamics AX 4.0 — Development and Introduction (Microsoft)

Hi I am Shugi

Where I started

How my responsibilities grew

What I do today

What motivates me

Who I work with

Where I’m comfortable

Technical Consultant / Support Analyst

Freelance Technical Consultant

Senior Technical Consultant / Technical Lead

[Confirm role title]

AX Technical Analyst

Business Application Team Leader

Dynamics AX → Oracle EBS + Scale WMS

3PL integration

Canary (YOBD) ERP & WMS rollout

Group-wide ERP & WMS leadership

Enterprise Transformation

Operational Reliability

End-to-End Delivery

Continuous Improvement

Cross-Functional Delivery

Quality by Design

Enterprise Systems

Business Analysis & Solution Design

Systems Integration

Data & Technical Analysis

Quality & Delivery

Leadership & Improvement

Systems & platforms

Systems don’t work alone.

Replacing the ERP and warehouse backbone

Bringing Canary on board — without breaking Westland

Getting the warehouse ready for MultiPick

Testing CRM end to end before users did

One product, several days, four systems

From firefighting to root cause

Understand

Connect

Challenge

Deliver

Improve

Business Application Team Leader

Key contributions

Key systems

AX Technical Analyst

Key contributions

Key systems

[Confirm role title]

Key contributions

Key systems

Senior Technical Consultant / Technical Lead

Key contributions

Key systems

Freelance Technical Consultant

Key contributions

Key systems

Technical Consultant / Support Analyst

Key contributions

Key systems

Education

Certifications

Let’s build something useful.

Core capabilities

Selected transformation work

Professional experience

Systems & platforms

Education & certifications